Penn State Abington – Office of Information Technology Internship Program

The Office of Information Technology (OIT) at Penn State Abington offers a structured internship program that provides students with hands-on experience in a professional IT environment. Each semester (Fall, Spring, and Summer), one intern is selected to join the OIT team (often more for the project-heavy summer semester) and contribute meaningfully to campus technology operations.

Program Overview

  • Commitment: Interns work 16–20 hours per week in the main IT office, balancing academic schedules with real-world responsibilities.
  • Core Responsibilities:
    • All the same responsibilities as our part-time IT user support staff.
    • Front-line user support: Assisting faculty, staff, and students with technical issues.
    • Classroom technology support: Ensuring instructional spaces are equipped and functioning properly.
    • ServiceNow ticket management, including creating, tracking, and resolving support tickets.
    • Phone support: Responding to service requests and troubleshooting remotely and in person.
    • VR headset program: Managing and supporting emerging technologies for academic use.

Professional Development

Interns collaborate closely with full-time IT staff, gaining exposure to a wide range of technical and operational tasks. Typical projects include:

  • Installing and upgrading classroom and computer lab equipment.
  • Maintaining and updating documentation for IT processes.
  • Participating in technology rollouts and system updates.

Value to Employers

This internship equips students with:

  • Technical proficiency in hardware, software, and emerging technologies.
  • Customer service skills through direct interaction with diverse campus users.
  • Team collaboration experience by working alongside professional IT staff.
  • Problem-solving and adaptability in a dynamic academic environment.

Graduates of the program leave with practical skills, professional confidence, and a proven ability to contribute to IT operations, making them strong candidates for entry-level positions in technology support, systems administration, and related fields.

Current Intern: 

  • Nawal Berkani; Information Technology Major