Penn State Abington – OIT Part-Time IT User Support Staff

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The Abington Online and Information Technology (OIT) department is supported by a dedicated team of part-time staff members who provide essential tier-one user support across campus. These student employees play a critical role in maintaining daily IT operations while managing full academic course loads.

Job Overview

  • Work Commitment: Staff typically work 8–20 hours per week, balancing professional responsibilities with their studies.
  • Primary Responsibilities:
    • Help desk coverage in the Woodland and Sutherland buildings, offering walkup support for faculty, staff, and students.
    • Phone support to troubleshoot issues and respond to service requests.
    • ServiceNow ticket management, including creating, tracking, and resolving support tickets.
    • Classroom AV support, ensuring instructional technology functions smoothly.
    • Event support, providing technical assistance for special campus events.
    • Printing support and troubleshooting across campus facilities.
    • VR headset program support for classroom uses and emerging technologies.
    • WiFi, account management, and software support for end users.
    • Team collaboration, communicating effectively with peers and fulltime staff on support requests.
    • Project assistance, contributing to larger IT initiatives alongside fulltime staff.

Professional Development

Through these responsibilities, parttime staff gain:

  • Technical expertise in hardware, software, networking, and audiovisual systems.
  • Customer service skills by assisting a diverse campus community.
  • Problemsolving and adaptability in fastpaced support environments.
  • Collaboration experience working closely with IT professionals on projects and daily operations.

Value to Employers

This role equips students with practical, transferable skills in IT support and service management. Employers benefit from candidates who have:

  • Experience balancing professional work with academic commitments.
  • Proven ability to manage multiple responsibilities in a dynamic environment.
  • Handson knowledge of enterprise tools like ServiceNow and campuswide technology systems.

Graduates of the program leave with a strong foundation in IT support, customer service, and teamwork, making them wellprepared for entrylevel positions in technical support, systems administration, and related fields.

Current Part-time IT Support Specialists:

  • Alana Abarca; Psychology major
  • Chelsie Banton; Computer Science major
  • Isaac Bender; Accounting major
  • Jeremy Curden; Integrative Arts major
  • Jack Demtshuk; Computer Science major
  • Isaq Halimi; Computer Science major
  • Nafiz Hussain; Cybersecurity Analytics and Operations major
  • Prudhivi (PJ) Jandhyala; Information Technology major
  • Mahir Khan; Information Technology major
  • Isabella Koch; Information Technology major
  • Daniel Kohlbek; Physics major
  • Thomas Koltes; Information Technology major
  • Michael Litka; Computer Science major
  • Owen Mallon; Computer Science major
  • Dayon McCray; Information Technology major
  • John McDonald; Computer Science major
  • Hana Metwoali; Information Technology major
  • Joscelin Montoya-Rojas; Computer Science major
  • Rebecca Nanayakkara; Computer Science major
  • Ali Noori; Cybersecurity Analytics and Operations major
  • Omy Ortiz; Criminology major
  • Timothy Phan; Cybersecurity Analytics and Operations major
  • Olivier Pierre; Corporate Communications major
  • Matt Sulpizio; Cybersecurity Analytics and Operations major