SEPTA Key Card Frequently Asked Questions
What is the SEPTA Key?
The SEPTA Key is a reloadable, contactless chip Card that can be used over and over to buy and pay SEPTA fares. All Key Cards are tapped at the red Validator pad located on the turnstiles and vehicle fare boxes.
How do I receive a SEPTA Key Card?
The SEPTA Key card can be purchased for $4.95 from a SEPTA Transit Store, Sales office, Fare Kiosks, Bus Loops and SEPTA Key External Retail Locations.
When you purchase your Key Card, you will need to put money on your account. Upload the minimum payment and not a monthly fare product. If you upload a monthly or a weekly product you will not be able to purchase one through the Compass program.
Can I use my current SEPTA Key Card?
Yes. Students can use their current SEPTA Key Card; however, you MUST make sure there isn't a monthly pass or weekly pass loaded to your Key Card prior to the 20th of the month.
Can I use my SEPTA Key Card after the program has ended?
Yes, you will be able to continue using your keycard after the program with no issue. If you would like to rejoin the University pass program next semester, you will need to make sure there isn't a monthly pass, or weekly pass loaded on the Key card prior to the 20th of the month you're loading. You can have travel wallet loaded, but if a PASS is loaded prior to ordering it will cause an issue with loading a new pass using this program.
I do not frequently ride transit. Can I benefit from the program?
Yes. With the new partner portal, you will be allowed to use your company registered SEPTA Key to load money onto the travel wallet.
What do I do if my card is lost, stolen or damaged?
Registered Key cards have balance protection which means that in the event of a lost, stolen or damaged Key card the fare or monies on the card can be transferred onto a new card. All you would need to do is purchase a new card, register it to your current Key card account, hotlist your old card and complete the card to card transfer. Make sure that you record your new cards reference ID number.
What if I have more questions about the Key card process?
Please call 1-855-56-SEPTA (1-855-567-3782).