Continuing Professional Education
Fall 2009 Programs
Info: Theresa Bloom, 215-881-7402 | register
12/3/09 (Th)
Conduct Unbecoming: What You Don’t Know About Civility Can Hurt You
Instructor: Gail Madison
Time: 6:00-9:15pm
Location: Penn State Abington, 102 Lares Building
Program Cost: $65
Credit:
CPE-3 Other
CLE- 2.5 Ethics
CFP- 3 Live
CEU- 0.3
Program Description:
In today’s highly competitive business environment, the successful professional knows the necessity of savvy social skills. Business protocol goes well beyond the customer service skills so vital for success in today’s business environment. Maximize every encounter with current and prospective clients by enhancing your business protocol skills with this four-hour program.
Topics include: Impression management (what are the key areas?); communication and conversation skills; networking savvy and strategies; how to make an entrance and work a room; handshaking as the ultimate greeting; rising; eye contact and other critical issues; introductions; proper forms of address; non-verbal communication including body language; business card protocol; dressing for success; and E-Etiquette relating to e-mail, cell phones, and other forms of digital communication. Business attire is requested and you are encouraged to bring a business card if possible.
Instructor:
Gail Madison
Founder
Madison School of Etiquette and Protocol
Gail Madison is a graduate of the Protocol School of Washington, D.C., the nation’s most respected institution of etiquette training. She thoroughly understands the importance of observing various protocols, especially when doing business in an increasingly diverse economic and social climate. Ms. Madison was recently proclaimed Cambridge Who's Who "2008-09 Entrepreneur of the Year".
The Madison School of Etiquette and Protocol is a response to Ms. Madison’s research indicating that far too many American businesspeople have inadequate knowledge of long standing and often unspoken rules governing social and business interaction. The school has held seminars for clients including large pharmaceutical and financial service corporations and Ms. Madison serves as a frequent instructor at Universities and Colleges including The Wharton School at The University of Pennsylvania, Yale University and New York University.
Ms. Madison earned her Bachelor of Arts degree at Arcadia University. She is President of the Eastern Montgomery County Chamber of Commerce and Chairs the Ambassador Committee, she also serves on the Abington Memorial Hospital Business Advisory Council, the Board of the Jenkintown Day Nursery, the Advisory Board for Leadership Montgomery County and the Advisory Board of SIFE at Penn State Abington, the VNA "Caring for Kids" Fundraising Board, the Junior League of Philadelphia and the Women's Auxilliary Board at Abington Memorial Hospital.
Recognized by the National Speakers Association, Ms. Madison frequently serves as an expert resource for journalists. She has been a regular columnist for the Philadelphia Business Journal's Philadelphia Life Magazine as well as the Business World Times. She has appeared on KYW-TV (CBS) News, WPVI-TV (ABC) Action News, Fox Television News, CN8 Live and WPHT Radio with Michael Smerconish, ESQ., as Mr. Smerconish’s “Etiquette Advisor” and has been featured in The Wall Street Journal, USA Today, Businessweek.com, the Philadelphia Inquirer, the Philadelphia Business Journal, the Philadelphia Daily News, Philadelphia Magazine and many other national newspapers and publications.
Ms. Madison’s popular seminars blend humor with solid instruction in the fine art of good manners, helping people from all walks of life to be more comfortable in all business and social situations. She offers very popular seminars for children and teens.